1. General

By using our website and booking services, you agree to the following Terms and Conditions. Tempo Shuttle reserves the right to modify these terms at any time without prior notice.

2. Services Offered

  • Airport shuttle transfers between Tirana International Airport (TIA) and Lushnja City.

  • Car rental services with or without a driver.

  • Guided local and national tours within Albania.

  • International bus transportation from Albania to Italy (Firenze – Line 1).

3. Booking and Payments

  • All bookings must be made online or via authorized agents.

  • Payments are accepted via card, bank transfer, or cash (where available).

  • A booking confirmation will be sent via email and/or WhatsApp.

  • Full payment is required before service delivery unless otherwise agreed.

4. Cancellations and Refunds

  • Shuttle cancellations made at least 24 hours before departure are eligible for a full refund.

  • Car rental cancellations require 48-hour notice for a refund (minus a processing fee).

  • Tours may be canceled up to 72 hours in advance for a partial refund (80%).

  • No refunds are provided for international bus tickets unless canceled by Tempo Shuttle.

5. Luggage and Personal Items

  • Passengers are allowed 1 suitcase and 1 small carry-on.

  • Extra luggage may incur additional fees.

  • Tempo Shuttle is not responsible for lost or damaged items.

6. Passenger Conduct

  • Smoking, alcohol consumption, and disruptive behavior are strictly prohibited on all vehicles.

  • Tempo Shuttle reserves the right to refuse service to anyone violating safety or conduct rules.

7. Car Rental Policy

  • Drivers must present a valid driving license and ID/passport.

  • Rental agreements include mileage limits, fuel policy, and insurance coverage.

  • The customer is responsible for any damage not covered by insurance.

8. Tour Conditions

  • Tours are subject to availability and weather conditions.

  • Itineraries may change depending on local circumstances.

  • Clients must arrive at meeting points on time; delays may result in missed activities.

9. International Travel (Italy – Firenze Line 1)

  • Passengers must carry valid travel documents (passport, visa if applicable).

  • Tempo Shuttle is not liable for denied entry at borders.

  • Departure times are strictly followed; passengers must arrive 30 minutes early.

10. Liability

Tempo Shuttle is not liable for delays caused by weather, traffic, or force majeure. In such cases, we will do our best to provide alternatives or reschedule the service.

11. Privacy

We respect your privacy. Personal data is used only for booking and communication purposes, in accordance with GDPR.

12. Contact

For any issues or questions, contact us at:
Email: [email protected]
Phone/WhatsApp: +355 69 20 36 256