1. Introduction

Tempo Shuttle values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, or communicate with us.

2. What Information We Collect

We may collect the following personal information:

  • Identification details: Name, phone number, email address, passport (for international travel)

  • Booking details: Travel dates, destinations, payment method

  • Technical data: IP address, browser type, device information (via cookies)

3. How We Use Your Information

We use your personal data to:

  • Process and confirm bookings (shuttles, rentals, tours, tickets)

  • Send email and WhatsApp notifications

  • Improve our services and website experience

  • Comply with legal obligations (e.g., travel regulations, billing)

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity: To fulfill your booking or service request

  • Consent: For marketing messages and tour offers (optional)

  • Legal compliance: For tax or travel regulations

5. Data Sharing

We do not sell your data. We only share it with:

  • Payment processors (e.g., Stripe, banks)

  • Drivers, guides, or agents involved in delivering the service

  • Authorities (only if legally required)

6. Data Storage and Retention

Your data is stored securely on encrypted servers and is retained only for as long as necessary:

  • Booking and billing data: 5 years (for accounting purposes)

  • Marketing data: Until you unsubscribe

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct or delete your data

  • Withdraw consent for marketing

  • Request data portability

  • Lodge a complaint with a data protection authority

8. Cookies

We use cookies to improve website functionality and user experience. You can disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.

10. Contact Us

For any privacy-related inquiries or to exercise your rights, contact us at:

Email: [email protected]
Phone/WhatsApp: +355 69 20 36 256